1. General
Welcome to the website operated by ITEA QUALITY TEA COMPANY (the “Operator”). The website is an internet site operating a virtual store for internet users.
1.1. The word “action” in these terms means — any act of purchasing products and/or services offered on the website.
1.2. Purchase through the website is subject to the terms set out herein. Anyone performing an action on the website declares that they have read and understood these terms and that neither they nor anyone on their behalf will have any claim or demand against the website owners, its operators or their representatives, other than claims relating to a breach of the website owners’ or operators’ obligations under these terms.
1.3. Anyone wishing to join the website’s customer club or other services offered must agree to the special terms of that service.
1.4. These terms apply equally to persons of both sexes; the use of the masculine form is for convenience only.
1.5. The website management reserves the right to change these terms at its sole discretion.
1.6. Supply of the products and/or services will be carried out in accordance with these terms.
1.7. By making a purchase on the website, the buyer declares that they have read and understood the terms and agreed to them (and that they are over 18).
2. Ordering products and payment
2.1. The Operator offers for sale a range of products (the “products”).
2.2. The manner in which products are presented on the website will be determined by the Operator from time to time at its sole discretion. Product images shown on the website are for illustration only and do not bind the Operator or its representatives in any way.
2.3. Adding individual products and/or product bundles creates the shopping cart the customer wishes to purchase from the range shown on the website.
2.4. The order is completed, after selecting products, by clicking the “Place order” button. The customer must enter the requested details during the ordering process.
2.5. Payment for a purchase on the website is made by credit card or an online payment service.
2.6. The charge is made using the credit card whose details the customer provided, at the price shown next to the ordered products, plus shipping costs as detailed on the “Payment” page.
2.7. Products are dispatched only after the payment provider confirms the transaction was carried out correctly.
2.9. At the end of the order and payment process the customer will receive an order confirmation and an invoice to the email address provided at the time of ordering.
2.10. The website maintains ongoing monitoring of product stock. If, after an order is placed, it turns out the product is out of stock, the company will notify the consumer within one business day and allow them to choose between receiving an equivalent substitute product or a full refund of the amount paid.
2.11. If the customer provided incorrect identifying details when ordering, the Operator cannot guarantee the products will reach them. If products are returned to us because of incorrect details provided, the customer will be charged for shipping and handling.
3. Prices
3.1. The products prices published on the website are those in the product list at the time the customer confirms the order.
3.2. The Operator may update product prices on the website from time to time at its sole discretion.
3.3. Products offered at sale prices will be supplied at the sale price provided the promotion is valid at the time of completing the purchase.
3.4. Prices on the product page do not include shipping costs, which are added to the purchase amount.
3.5. The shipping cost is detailed on the “Payment” page.
3.6. Product prices include value-added tax (VAT).
4. Delivery time
4.1. The delivery times we undertake are up to 5 business days (the “delivery times”). Delivery times are calculated in business days, i.e. Sunday–Thursday, excluding Fridays, Saturdays, holiday eves and holidays. At the same time, the Operator makes every effort to deliver earlier.
4.2. Products will be delivered via Israel Post or a courier service to the address you provided during the purchase process.
4.3. Products will be sent in accordance with the carrier’s usual delivery times and subject to its customary quality and terms of service. It is emphasised that delivery times are not controlled by our company and are not within its control.
4.4. The Operator will not be liable to the customer for any damage caused by delivery delays, faults or disruptions, provided the name and address as they appeared in the order are marked on the parcel.
4.5. The service area is the State of Israel.
5. Cancellation of a transaction
5.1. A product purchase may be cancelled within 14 days of receiving the product. Cancellation must be made solely by written notice and/or by email directly to itea.israel@gmail.com.
5.2. In the event of cancellation, the customer will be charged 5% but not more than ILS 100, in accordance with the law.
5.3. If the product has been delivered to the buyer, the obligation to return the product to the supplier’s warehouse is on the customer.
5.4. It is agreed that the customer will return the item in its original packaging, complete and without any damage or defect of any kind.
5.5. The parties agree that the customer will be charged the full shipping cost even if they have not yet received the item, provided the item has already been dispatched.
5.6. Opened products cannot be returned except with the Operator’s prior consent.
6. Additional terms
6.1. The personal details the customer provided when ordering, as well as details of future purchases, will be stored in the company database; the company will not transfer your personal data to anyone else. Although by law the customer is not obliged to provide us with their personal data, we will not be able to process their order without it.
6.2. The Operator may send you emails or contact you in writing or orally with any information about promotions.
6.3. In any case where, due to “force majeure”, the Operator is unable to operate the website properly, supply the products or fulfil another obligation, the Operator may cancel the engagement with buyers, in whole or in part. “Force majeure” means, among others, computer failures, telephone system failures or other communication system failures, any sabotage and a security event.
6.4. The Operator reserves the right to close the website and/or cancel a sale at its discretion if it becomes apparent that illegal activity is being carried out on the website or damage has been caused as a result of a technical fault.
7. The Operator’s rights on the website
7.1. The intellectual property of ITEA QUALITY TEA COMPANY, including copyright and/or trademarks and/or designs and/or patents and similar rights on the website, including the website design, software, applications, graphic files, texts, images, technologies, processes, content, icons, computer code and any other material contained on the website (the “website content”), is the full and exclusive property of the Operator.
7.2. The Operator retains all its rights and ownership in the website content; entering the website does not grant any licence or rights in the website content or any part of it.
7.3. The names “ITEA QUALITY TEA COMPANY” and/or “iTea” and/or “ITEA” and/or “itea”, and the website’s domain name, including all trademarks, are the full and exclusive property of the Operator; entering the website does not grant any licence or rights in them.
7.4. Any mention in the catalogues of any third party’s name, trademark, product and/or service is for the customer’s convenience only and does not constitute advertising, sales promotion, sponsorship or any recommendation. Product images are for illustration only.
7.5. The website and its content are intended for private, non-commercial use only, and their use is limited to selling and buying the products through them. No material as described above may be copied, reproduced, distributed, sold or displayed without the Operator’s prior written permission.
8. Liability
8.1. The Operator is not liable for any damage (including bodily harm) and/or loss or expense caused to the customer and/or any third party as a result of a purchase made on the website and/or the inability to make a purchase, including payment matters, a purchase made by a minor and/or legally incompetent person without the consent of their parents or guardian, and any action performed on the website by a third party who enters the website and causes damage.
8.2. The customer bears full responsibility for any damage and/or expense of any kind caused to them and/or the Operator and/or any third party due to an error made in typing the data, including an error in typing their address and the delivery address, and similar errors.
8.3. The customer releases the Operator from all liability for any kind of damage that may be caused to them and/or any third party as a result of a technical fault in the hardware and/or software related to the website.
8.4. The Operator will not be liable, in connection with the website, for any kind of damage that may be caused to the customer and/or any third party as a result of an act or omission beyond its control, including force majeure such as war, earthquake, extreme weather, etc.
8.5. The Operator will not be liable for any kind of damage caused to the customer and/or any third party as a result of a communication fault arising from an act, omission or negligence of internet service providers and/or communication providers.
8.6. The Operator will not be liable for any kind of damage caused, directly or indirectly, to the customer and/or any third party, in connection with products purchased on the website that a third party — the manufacturer and/or importer — supplied to the Operator, all subject to liability under any law.
8.7. Without prejudice to the above, in no case will the Operator bear a damage amount exceeding the price of the products ordered and paid for by the customer.
9. Governing law and jurisdiction
9.1. The engagement between the customer and the Operator within the website is governed solely by the provisions of Israeli law.
9.2. The Operator and the customer declare that they will make every effort to settle any dispute that arises between them amicably outside the courts, and that if the dispute is not so settled it will be heard solely in the Tel Aviv-Jaffa court.
